FURSDON KNAPPER Complaints procedure
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details. We are regulated by the Solicitors Regulation Authority and each office has a separate registration number being 621213 for our Plymstock office and 287351 for our Keyham office.
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within 20 working days of receiving it, enclosing a copy of this procedure. Unless annual leave or sickness absence of the Partner dealing with the complaint.
- We will then investigate your complaint. This will normally involve passing your complaint to Amanda Knapper (Partner), who will review your matter file and speak to the member of staff who acted for you.
- Amanda Knapper will send you a written reply to your complaint within 21 days of sending you the acknowledgement letter and, if appropriate, make suggestions which might be helpful to resolve the issue.
- If you are still not satisfied, then you should contact:
Legal Ombudsman, PO Box 806 Wolverhampton WV1 9WJ
about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint but for further information, you should contact the Legal Ombudsman on 0300 555 0333 or at [email protected].
Please note that the Legal Ombudsman service is only available to members of the public, Charities, Clubs, Trusts and very small businesses.
If we have to change any of the timescales above, we will let you know and explain why.
Our Professional Indemnity Insurers are:-
Accredited Insurance (Europe) Ltd – UK Branch Policy Number Inperio-042863
Fursdon Knapper Solicitors, 247 Dean Cross Road, Plymstock, Plymouth PL9 7AZ (01752) 406 977. E-mail: [email protected]